The most important principle from collaboration is to “Identify roles and responsibilities for the client as well for the consultant in all contracts and project plans.” I am convinced that exercising this principle from the beginning of the relationship will avoid many problems for both parties.
From Communication I’ll select “Clearly define the meaning of success; define the solutions you and the client select based on specific, measurable results and outcomes to be delivered, not on vague objectives.” Having a clear view of the desired outcome and the process to achieve it is a key element in a smooth and productive relationship between client and IT consultant. Communication is a key element in any business/professional relationship. The lack of proper communication can result in disastrous outcomes. Moreover, good communication will save both the client and the consultant time and money. Also, consultants will have better management of their time and will increase productivity when having a good two-way communication channel with the client.
The most important principle from culture is to “Include implementation success factors in your planning from the start. Elements that will be important after the consultant is gone, such as documentation, operational support, policies and procedures, training, maintenance, and contingency plan, should be part of your solution.” I think it is ethically correct to plan for important elements once the job is done. Solutions to these potential issues should be clearly identified by both parties and should be designed so the client will be able to implement them once the consultant is gone.
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